• Input Fields

1. Product Name

• • If you change Product to Choose Product.
  • Validation:
    
    • Required field.
    • If left empty, a ‘Required’ alert will be shown.
    • Note: This field must be selected first to enable the Customer Name field.

2. Customer Name

• • If you change Customer to Choose Customer
  • Validation:
    
    • Displayed only after selecting a Product Name.
    • If the Product Name is not selected first, a ‘Product Name is required’ alert will be shown.
    • If left empty, a ‘Required’ alert will be displayed.

3. Issue Priority

• • If you change Iuuse Priority to Choose Issue Priority
  • Values:
    1. Urgent 
    2. Critical 
    3. High 
    4. Medium 
    5. Low 
  • If left empty, a ‘Required’ alert will be displayed.
    •  

4. SLA Time

• • If you change SLA Time to Choose SLA Time
  • Validation:

• • • Must be a valid number in hours.
    • Represents the agreed-upon response or resolution time for the SLA policy.

5. SLA Policy Name

• • If you change Iuuse Priority to Choose Issue Priority

• • Auto-Fill:
    
    • The SLA Policy Name will be auto-filled based on the selected Product Name, Customer Name, and Issue Priority.
    • Users can easily modify the name directly if needed.
  • Validation:
    
    • Required field.
    • If left empty, a ‘Required’ alert will be displayed.

Functionality :

i. Buttons and Visibility

• • Update:
    
    • The Update button validates all fields and, upon successful validation:
      
      • Displays a success popup indicating that the policy has been updated.
      • Refreshes the SLA Policy List to display the updated policy.
      • If a policy already exists with the same Product Name, Customer Name, Issue Priority,and SLA Time an error message will be displayed:
      • “Policy already exists”.